10 Website Fails Your Business Is MakingFortune Nowake
A website for your business is no longer a luxury — it’s a necessity. But, just because you invested in a website doesn’t mean that it’s effective in connecting with your customers and ultimately improving your sales. While there could be numerous reasons why your website isn’t effective, here are 10 of the most common explanations for website fails.
1. It’s not mobile friendly
This shouldn’t come as a surprise to most of us, but for the first time ever mobile and tablet usage surpassed desktop usage. As the mobile revolution continues to grow around the world, this trend toward “on the go digital,” will continue. In other words, internet consumption is moving away desktops and in to the portable devices territory. This means that your business’s website has to be optimized for mobile users.
Unfortunately, there are still lots of websites that aren’t mobile-friendly. This is just bad for business since it can lead to penalties from the Big G (Google), decrease conversation rates and deliver your customers a poor experience.
To make sure that your site is ready for mobile users, make sure that you use a responsive design, have large buttons and due your due-diligence on a/b testing, keep your layout simple and again, test it using tools like Google’s Search Console Mobile Friendly Test.
2. Contains too much jargon
I understand that you’re an expert in your field and that you want to demonstrate your knowledge and authority. But unless you’re talking to directly to your fellow industry experts, your average customer isn’t going to understand the technical language or industry jargon that you use to describe your business throughout your website.
Avoid the jargon and use simple and straight-forward language that your customers can easily understand.
3. Lacks content
Your customers have a problem. And they’re turning to your website to help them solve said-problem. That’s why your website needs to contain fresh and valuable content that answers real-life questions.
Remember, that doesn’t mean that they’re searching for your exact business. For example, our blog contains useful information for freelancers and small business owners. If a person is searching for advice on invoicing and processing payments, they could also land on our site because that’s the type of content we’ve been producing, as well.
In short, start a blog and keep writing awesome content. This will also help boost your SEO and content marketing efforts.
4. Hides essential information
Besides looking for information that will make their lives better, if customers are looking for your specific business, they want to easily locate information like:
- The address of your business. If you have a brick and mortar business, include a map link.
- Contact information, specifically a phone number and email address.
- Social media plugins.
- Hours, pricing and an “about us” page.
You’d be surprised at how many businesses still don’t have this information on their websites. And, if you’re like me, you may tend to stay from those types of businesses over security or legitimate concerns.
And, there’s really no excuse for forgetting this information. These additions are easy-to-integrate onto your site and usually free as well.
5. Loads too slowly
Customers expect a website to load quickly. In fact, 47 percent of consumers expect a website to load in just 2 seconds or less. And, that’s important to remember because an astounding 79 percent of shoppers who don’t enjoy their website experience less likely to ever return to that site again, nor buy from that site again.
6. Doesn’t have clear calls-to-action
You don’t want to leave your visitors in the dark by making them guess what you want them to do next on your site. So, give them clear instructions by creating a call to action button or hyperlinked text that is front and center.